🌿 Sustainable Pet Supply Co. Return Policy

We want you and your pet to love every product you receive from us. Because we partner with small-batch, eco-focused suppliers, we currently offer returns only in cases where:

1. The wrong product was shipped, or

2. The product arrived damaged

If either of these happens, we’ll make it right immediately.

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♻️ Why Our Return Policy Is Different

We limit returns to damaged or incorrect items to reduce unnecessary transportation emissions and preserve the integrity of natural pet products.
Your understanding helps support our mission of a more sustainable pet community.

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🔄 Free Returns for Wrong or Damaged Items

If we made a mistake — whether the item was damaged in transit or you received the wrong product — returns are 100% free. We will:

• Cover return shipping
• Send a replacement item at no charge or issue a full refund
• Provide a prepaid return label if the item needs to be shipped back

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🕒 How to Start a Return

Please contact us within 7 days of delivery with:

• Your order number
• A brief description of the issue
• A clear photo of the damaged or incorrect item

Email: support@sustainablepetsupplyco.com 

We’ll review your request and respond as quickly as possible.

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❌ All Other Returns Are Not Accepted

To protect product quality and reduce waste, we are unable to accept returns for:

• Buyer’s remorse or change of preference
• Wrong size/color selected
• Opened or used items
• Treats, chews, or edible goods (unless damaged)

These guidelines ensure safety for pets and reduce unnecessary environmental impact.