Shipping Exclusions

🌿 Shipping Exclusions

At Sustainable Pet Supply Co., we’re committed to offering fair, transparent shipping rates while staying true to our sustainability mission. Our free shipping program is designed to make eco-friendly shopping easy — but certain items are excluded due to weight, size, or carrier costs.

Below you’ll find a clear breakdown of what qualifies and what does not.

đźšš Free Shipping Eligibility

Free shipping applies to:

  • Orders $75 or more, and
  • Items that are standard weight and size (most of our catalog)

If your order meets both criteria, free shipping will automatically appear at checkout.

⚠️ Items Not Eligible for Free Shipping

Certain products are excluded from our free shipping program due to their weight or bulk. These items require special handling or incur higher carrier costs, which prevents us from offering free shipping on them.

Excluded items typically include:

  • Large bags of dog or cat food
  • Bulk-sized treats or chews
  • Heavy grooming products (large-volume liquids)
  • Litter, sand, or substrate-based products
  • Any item weighing over 10 lb

If any excluded item is in your cart, free shipping will not be offered — even if your cart total exceeds $75.

This ensures we can continue to offer competitive pricing across the store while managing the increased cost and carbon impact of shipping heavier items.

📦 Why We Limit Free Shipping on Heavy Items

Shipping heavy or oversized goods significantly increases:

  • Fuel consumption
  • Packaging requirements
  • Carbon emissions
  • Carrier fees

To stay aligned with our eco-conscious mission, we structure our shipping rates in a way that:

  • Encourages sustainable purchasing habits
  • Reduces unnecessary transportation emissions
  • Keeps pricing fair across our product catalog

Thank you for supporting responsible shipping practices.

🔍 How to Tell If an Item Is Excluded

You can identify excluded products by looking for:

  • “This item does not qualify for free shipping” messaging on the product page (coming soon), or
  • A paid shipping option appearing at checkout, even if your total exceeds $75

If you see carrier-calculated shipping instead of free shipping, it likely means your cart contains an excluded item.

🧮 Mixed Carts (Regular + Heavy Items)

If your cart contains any heavy/bulky item:

  • Free shipping is not available
  • Shipping will be calculated based on carrier rates for the heavy item(s)

Removing the heavy item will allow free shipping to reappear (if the order is $75+).

đź’¬ Need Help?

If you’re unsure whether an item qualifies, or if you believe free shipping should have applied to your order, we’re always here to help.

Email us anytime at: support@sustainablepetsupplyco.com